Terms of Service

AEOFast is campaign-based software, accessed online through our website. You enter a brand and a set of questions, and the Software runs a campaign intended to get that brand mentioned in answers produced by AI engines such as ChatGPT, Gemini, Google AI Overviews, and Google AI Mode. Where the Software detects a mention, it records the AI answer and captures a screenshot of it, which appears on your campaign page.

The unit of sale is one campaign covering a single brand, containing at least one question. You may add further questions before placing your order. There is no subscription: you buy individual campaigns, with no ongoing commitment between them.

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Software for your own business purposes and, where clause 3 applies, on behalf of your clients. The Software is licensed, not sold. You receive no ownership of it and no right to its source code, and every right not expressly granted to you is reserved by us.

You must be at least 18 years old and able to form a binding contract to use the Software. If you use the Software on behalf of a business, agency, or client, you confirm that you are authorised to bind that organisation to these terms, and “you” refers to both you and that organisation.

You are responsible for the accuracy of the information you provide, for all activity that takes place under your account, and for keeping your login details confidential. You may not share or transfer your login details to any third party. Notify us immediately of any unauthorised use of your account.

Where an agency, reseller, or white-label partner uses the Software to run campaigns for its own clients, the agency is our customer and is the party bound by these Terms. The agency’s clients do not hold accounts with us and are not parties to these Terms. We hold information relating to the agency account and the campaigns run through it, not the agency’s client records. Any request concerning an agency’s client should be directed to the agency, which remains responsible for its own compliance with applicable data protection law. If you use the Software for your own clients:

• You are solely responsible for your relationship with your client, including what you promise them, what you charge them, and what you represent about results.
• You confirm that you have your client’s authority to enter their brand into the Software and to run campaigns on their behalf.
• We have no obligation or liability to your client, and your client has no claim against us under these Terms.
• You must not represent to any client that AEOFast guarantees a mention, a position, or any specific outcome. See clause 10.

You agree not to:

• Use the Software for any unlawful purpose, or in breach of any applicable law or third party’s rights.
• Enter a brand you have no authority to act for, or impersonate any person or organisation.
• Enter questions or brand information that are unlawful, defamatory, misleading, or that infringe any third party’s rights.
• Use the Software to promote content that is defamatory, deceptive, fraudulent, or harmful.
• Resell, sublicense, or provide access to your account to anyone outside your organisation, other than as permitted in clause 3.
• Use scripts, bots, or automated means to access the Software outside officially supported routes, or attempt to bypass any limit, quota, or security measure.
• Copy, modify, decompile, disassemble, or reverse engineer the Software, attempt to derive its source code, models, or methods, or interfere with its operation for other users.

We may investigate suspected breaches and may limit, suspend, or terminate your access without notice. Clause 12 applies.

You choose the questions in your campaign. The Software may suggest further questions before checkout, which you may accept or decline. Together, the questions you enter and any suggestions you accept form your approved question list. Placing an order confirms that list and the campaign total shown at checkout. The approved list is fixed once the order is placed: it cannot be edited, and a further paid question is a new campaign.

While your campaign runs, the Software may also process additional questions selected by AEOFast, at no charge. These are an extra, provided entirely at our discretion. We do not commit to including any, to a number, or to any subject matter, and their absence is not a failure of your campaign. They consume no credit and give rise to no refund, credit, or price adjustment under clause 8. Where one produces a mention the Software records it as it records the rest, and clause 10 applies to it in full.

You are responsible for the questions you enter and the brand information you provide, and for their accuracy. Clause 4 sets out what you may not enter.

Prices are shown in US dollars on our website and in the Software. Each question is priced individually according to its difficulty, and those prices combine into one campaign total. You see the total before you place your order.

We may change our prices at any time before you place an order. A change in price does not affect an order you have already paid for.

You are responsible for any taxes, duties, bank charges, or currency conversion fees that apply to your payment.

Payment adds credit to your account, and your campaign then draws on that credit. Credit may also be purchased in advance, in which case it sits on your account as a balance until a campaign uses it.

Credit is a prepaid entitlement to run campaigns in the Software, not money. It is non-transferable and non-refundable, may not be exchanged or redeemed for cash, and may not be moved between accounts or sold. Clause 8 governs refunds and unused credit on a closed or terminated account.

Where a campaign costs more than your balance you pay the difference before it begins; where it costs less, the remainder stays on your account.

We may adjust how questions are priced. A change in pricing does not change the cash value of credit you already hold, but it may change how many questions that credit covers.

By purchasing credit or a campaign, you agree to pay all applicable fees. Payments are due according to the terms specified at the time of purchase. All payment obligations are non-cancellable, and all payments made are non-refundable. AEOFast has a strict no-refund policy, and campaign credit, once purchased, is not returnable.

This no-refund policy applies under, but is not limited to, the following circumstances:

• You change your mind about a campaign, a question, or the brand you entered.
• A question does not produce a mention, or a mention appears and later disappears. Clause 10 applies.
• You provided incomplete, inaccurate, or misleading brand information or questions.
• Your client rejects, disputes, or declines to pay for the results.
• An AI provider changes its product, its output, or its policies.
• You hold unused credit, including credit on an account you close or we suspend or terminate. That credit is forfeited. Clause 7 applies.

In the event that AEOFast determines a user has engaged in fraud, misrepresentation, or violation of these Terms, the user forfeits any right to a refund. Accounts terminated due to fraudulent activities are not eligible for any refund, credit, or future reinstatement. AEOFast may, at its sole discretion, report fraudulent activities to relevant authorities or third-party partners to protect the integrity of the Software.

Nothing in this clause limits any right you have under applicable law that cannot be excluded by agreement.

The Software aims to complete a campaign within 7 days of purchase. Each question in a campaign resolves separately, so results may appear at different times within that period.

Where circumstances outside our reasonable control delay a campaign, the Software will complete it as soon as it reasonably can. A delay does not entitle you to a refund except where clause 8 expressly provides one.

We do not guarantee any result. The Software is designed to get your brand mentioned in AI answers. We do not, and cannot, promise that any particular question will produce a mention, that a mention will appear within any timeframe, or that a mention will remain in place.

AI engines are generative: they compose an answer when asked rather than returning a fixed list, so the same question may produce a different answer at a different time, on a different account, or after a provider updates its models. A mention the Software captures is a record of what an engine returned at that moment, not a position or a permanent placement. That variability is a property of the engines, not a defect in the Software: the Software acts on the inputs those engines draw on, and applies the same process to every question in your campaign. We commit to running that process and to the timeframe in clause 9, not to the engine’s output, and we do not disclose how the Software works.

We are not affiliated with, endorsed by, or acting as an agent of OpenAI, Google, or any other AI provider. We do not control their products, their output, or their terms, and we are not responsible for changes they make.

You retain ownership of the brand names, trademarks, website content, and information you enter into the Software. You grant us a non-exclusive licence to use that material for the purpose of running your campaign and operating the Software.

The Software, including its code, models, processes, interface, and documentation, and all content on the AEOFast website, including its design, layout, appearance, and graphics, is the property of AEOFast and is protected by intellectual property laws. You may not copy, reproduce, republish, or distribute any part of it without our prior written permission.

The AI answers and screenshots the Software captures for you are yours to use in your own reporting, including reporting to your clients. Third-party names, logos, and trademarks appearing in those answers and screenshots remain the property of their owners, and you are responsible for your use of them.

We may use anonymised or aggregated information about how the Software is used, but will not publicly name you or your client’s brand as a customer without permission.

We aim to keep the Software available without interruption but cannot guarantee it, and we are not liable for loss resulting from downtime, maintenance, or interruptions. We may update, change, or remove features of the Software at any time. AEOFast reserves the right, at its sole discretion, to refuse, suspend, withdraw, or discontinue access to the Software for any person or party, at any time and for any lawful reason, without prior notice or liability. Where we terminate your account for breach of these Terms, clause 8 applies.

You may stop using the Software at any time; there is no subscription to cancel. Campaigns already paid for will run to completion, except where we terminate for breach.

AEOFast provides the Software “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. We do not warrant that the Software will be error-free or uninterrupted, and, as set out in clause 10, we do not guarantee the results of your campaign.

To the fullest extent permitted by law, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, anticipated savings, revenue, business, goodwill, reputation, or client relationship, however caused, even if foreseeable.

Where we are liable to you for any reason, our total liability is limited to the amount you paid us for the campaign to which the claim relates.

You agree to indemnify us against any claim, loss, liability, or cost (including reasonable legal fees) arising from your breach of these terms, from the content of the questions or brand information you enter, from your use of the results the Software produces, or from any dispute between you and a client of yours relating to campaigns run through the Software.

We reserve the right to update or modify these Terms at any time by posting the amended version on our website. Your continued use after we post a change constitutes acceptance of it; if a change is unacceptable to you, your only recourse is to stop using the Software. Changes to the Software itself are governed by clause 12.

We treat your account details, billing information, campaign history, brand information, campaign questions, results, IP addresses, access logs, and correspondence with us as confidential. We do not sell, rent, or trade this information.

Where we are lawfully compelled to disclose, we will disclose only what the order requires and will make reasonable efforts to notify the affected customer first unless prohibited from doing so. Legal process must be served by post or in person to Plentisoft Sdn Bhd; support tickets, contact forms, email, and social media messages do not constitute valid service. Requests concerning an agency’s client should be directed to the agency, which holds that client relationship (clause 3).

Notices to us should be sent by email to hello@aeofast.ai. Notices to you will be sent to the email address on your account.

We may assign, novate, or subcontract any or all of our rights or obligations under these terms at any time. You may not assign yours without our written consent.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

Our failure to enforce any provision is not a waiver of our right to enforce it later.

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the website and the Software, and supersede any prior understanding or agreement.

These terms shall be governed and construed in accordance with the laws of Malaysia, and you submit to the non-exclusive jurisdiction of the courts of Malaysia. However, if required by applicable international or US-specific laws relevant to our primary clients, additional jurisdictional considerations may apply.