Privacy Policy

Information you give us

• Account information. Your name and email address when you create an account.
• Brand information. The brand or company name, website, origin, market served, and description you enter for a campaign.
• Campaign questions. The questions you enter or approve. The Software may also process further questions selected by AEOFast, at no charge, based on the brand information you have entered. See our Terms of Service, clause 5.
• Payment information. Billing details needed to process your payment. Card details are handled by our payment processor and are not stored on our systems.
• Correspondence. Anything you send us by email or through a support channel.

Information we collect automatically

• Usage information. Pages viewed, features used, actions taken in the Software, and timestamps.
• Device and connection information. IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies. See section 5.

Information from third parties

• Payment confirmation from our payment processor.
• Analytics and advertising data about how visitors reach and use our website, where those tools are enabled.

We do not deliberately collect special categories of personal data, and we ask that you do not enter any in your brand information or questions.

The brand information and questions you enter are used to run your campaign. When a campaign runs, the Software sends queries to third-party AI engines, including ChatGPT, Gemini, Google AI Overviews, and Google AI Mode. Those queries are processed by those providers under their own terms and privacy policies, which we do not control.

This applies equally to the additional questions the Software processes at no charge. Those are derived from the brand information you have entered and are sent to the same third-party engines in the same way. If there is a topic you do not want queried, tell us and the Software will not query it.

Do not include personal information about yourself or anyone else in a campaign question unless it is necessary and you have the right to share it. Once a query has been sent to an AI provider, it cannot be recalled.

If you enter a brand on behalf of a client, you are responsible for having the authority to do so and for informing your client as your own privacy notice requires.

As an existing customer, you will receive marketing emails about AEOFast and about related products we operate.

Every marketing email includes an unsubscribe link. Unsubscribing from marketing does not stop account messages such as result notifications, campaign status, receipts, or security notices, which are part of how the Software works.

Customer information includes your account and billing details, contact information, brand information, campaign questions, campaign history and results, IP addresses, access and activity logs, and correspondence between you and us. We treat all of it as confidential. We do not sell, rent, trade, or share it with third parties except as set out in this section.

Operating the Software

We share information with:

• Vendors who help us operate the Software: hosting and infrastructure, payment processing, email delivery, customer support tooling, and analytics. They act on our instructions and may use your information only to perform their function for us.
• AI engine providers, to the extent your campaign questions are submitted as queries, as described in section 2.
• Professional advisers, such as accountants and auditors, bound by confidentiality obligations and limited to what is necessary for them to perform their function.
• A successor entity, if we are involved in a merger, acquisition, restructuring, or sale of assets. We will take reasonable steps to ensure your information continues to be protected.

Scope of any disclosure

Where we are lawfully compelled to disclose, we will disclose only the specific information the order requires. We will object to, or seek narrowing of, requests that are overbroad, vague, unduly burdensome, or that seek information we do not hold.

Notice to you

Where we receive a request for your information, we will make reasonable efforts to notify you before disclosing anything, and to provide you with a copy of the request so that you may seek to challenge it at your own cost. We will not give notice where we are prohibited from doing so by law or by the terms of the order, or where we reasonably believe that notice would create a risk of death or serious physical harm, child exploitation, or destruction of evidence. Where a prohibition on notice is time-limited, we will notify you after it lapses.

Preservation requests

We may preserve records on receipt of a formal preservation request from a Malaysian authority. Preservation is not disclosure. Preserved records remain confidential unless and until we are lawfully compelled to disclose them.

Limited exceptions

We may disclose customer information without a court order only where:

• You have given express written consent.
• Disclosure is necessary to prevent an imminent risk of death or serious bodily injury.
• Disclosure is made to a payment processor, auditor, or professional adviser bound by confidentiality obligations, limited to what is necessary for them to perform their function.
• Disclosure is necessary for us to establish, exercise, or defend a legal claim to which we are a party.

Agency and white-label accounts

Where an agency, reseller, or white-label partner uses the Software to run campaigns for its own clients, the agency is our customer. The agency’s clients do not hold accounts with us. We hold information relating to the agency account and to the campaigns run through it. We do not hold the agency’s client records. Any request concerning an agency’s client should be directed to the agency, which remains responsible for its own compliance with applicable data protection law in respect of those clients.

Service of legal process

Legal process must be served by post or in person on Plentisoft Sdn Bhd. Support tickets, contact forms, email, and social media messages do not constitute valid service. Where permitted by law, we may recover the reasonable costs of locating, retrieving, reviewing, and producing records.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how our website and the Software are used, and measure the performance of our marketing.

You can control cookies through your browser settings, and where a cookie banner is presented you can set your preferences there. Blocking essential cookies may prevent parts of the Software from working.

Our website and your campaign pages contain links to sites we do not operate, including the AI engine conversations in which a mention appeared. We are not responsible for the privacy practices of those sites, and their policies may differ from ours. AEOFast is not affiliated with, endorsed by, or acting as an agent of any AI provider. Where you follow a link away from our site, the information you provide there is governed by that site’s policy, not this one.

Depending on where you are located, you may have the right to:

• Ask what personal information we hold about you and receive a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we have no continuing lawful reason to keep it.
• Ask us to restrict how we use your information, or object to our use of it.
• Receive certain information in a portable, machine-readable format.
• Withdraw consent, where we rely on it, without affecting anything we did before you withdrew it.
• Complain to your local data protection authority.

To exercise any of these rights, contact us. We may need to verify your identity before we act, and we will respond within the time applicable law allows.

Deleting your account will end your access to past campaign results and captured screenshots. Download anything you need first.

We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and restricting internal access to personal information to those who need it.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login details confidential and for notifying us of any unauthorised access to your account.

The Software is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this policy from time to time. We will post the updated version on our website and change the date at the top. Where a change is significant, we will take reasonable steps to notify you. Your continued use of the Software after an update constitutes acceptance of it.